OFFICE OF THE COMMISSIONER OF CUSTOMS
(EXPORT)
JAWAHARLAL NEHRU CUSTOM HOUSE, NHAVA
SHEVA,
TAL. URAN, DIST.
RAIGADH,
F.No.: S/12-Gen-87/09 DBK
JNCH Date:
Sub:
Special measures for liquidation of Drawback claims pending on account of
un-answered queries – reg.
* * * * * * * * *
It is for the information of all
Exporters, Custom House Agents & the Trade that special measures are being
taken to liquidate the pendency of drawback claims
that are pending in the Exporters queue for submission of replies to the
queries raised during the processing of the claims.
2. A large number of drawback claims are
lying under “ Query raised “ from time to time since
introduction of EDI System in 1998. These are technically not pending with the
department and are shown pending with exporters for reply as per Rule 13(3) of
the Drawback Rules 1995. In this connection the exporters and their
associations in some instances have contended that the exporters are unable to
reply to the queries as these are not communicated to them.
3. It is to mention that under the EDI
system the drawback claims are processed online in paperless manner and queries
are raised online. As per Para 18.9 of the Public Notice No.39/97 dated
12.11.97, the status of the Shipping bills and sanction of drawback claim under
EDI System has to be ascertained from the service centre. A printout of the
query/deficiency has to be obtained from the service center and the replies to
such queries shall be entered in the EDI system at the service center. There is
no provision or practice under the EDI or Manual System to suo-motu
intimate queries to the exporters through individual official letters. However,
to facilitate the exporters in this regard a Drawback Help Desk was created
vide Public Notice No. 47/2005 dated 27/09/2005 and vide Public Notice No.
08/2007 and it was requested to make full use of this facility. Further, this
office vide Facility Notice No.10/08 dated 18.1.08 has introduced a system of
automatic e-mail based response to enquiries made by the exporters regarding
status of their drawback claims by using internet. Apart from Facility Notice
No.10/08, the procedure for availing this facility is also explained in the
JNCH website www.jawaharcustoms.gov.in.
This facility can be accessed by anyone from anywhere anytime free of cost. The
query status is also informed to the exporters on receipt of letters from them.
In addition, this office has compiled a list of 12787 queries pending as on
4. The exporters whose shipping bills are
pending for want of replies to the queries raised as on
5. All Public Notices / Standing Orders
issued in this regard stand modified or aligned with this Public Notice.
6. Any difficulty faced in implementing this
Public Notice may be brought to the notice of Addl./ Asstt.. Commissioner of Drawback Section, JNCH or the
undersigned, if not resolved.
(B.K.SINHA)
Commissioner
of Customs (Export)
To
All the Concerned.
Copy
to:-
1.
The Chief
Commissioner of Customs, Mumbai Zone – II.,
2.
The
Commissioner of Customs (Import), JNCH
3.
All the Addl./Jt. Commissioner of Customs, JNCH
4.
All the Trade
Associations.
5.
The